Water

Outside front entrance of Leamington

Water and Waste Water Billing Change

The Municipality of Leamington has assumed the billing process of the water/waste water utility services from our contracted partners at Essex Powerlines Corporation. These services include issuing billings for water consumption and waste water charges, reading water meters, and handling requests to turn on or off water services. The change is automatic – no action is required unless residents would like to sign up for pre-authorized payments with the Municipality.

Leamington residents will still receive a monthly bill for electricity from their current electricity provider.

After receiving the first bill from the Municipality, customers will have the opportunity to save $3.00/month by signing up for electronic billing.

Sign up for Electronic Billing 

Learn how to read your bill
Click here to learn how to read your bill
Payment Options

Please note that the Leamington Municipal Building is currently closed to the public due to the COVID-19 pandemic.

Payment options include:

Pre-Authorized Payments

Pre-authorized payments are automatically withdrawn from your bank account on the due date. 

Please note that if you are on a pre-authorized payment plan with Essex Powerlines Corporation you must fill out the Municipality of Leamington Pre-Authorized Payment Plan form to sign up - your banking information will not be transferred to the Municipality.

Pre-authorized payment forms submitted after April 19th, 2021, will begin in May. Customers must make alternate payment arrangements for the bill due in April.

Sign up for Pre-Authorized Payments

Online Payment

You can now pay your water and waste water bill online using Visa, MasterCard, Visa Debit and MasterCard Debit.

The Municipality will receive an instant notification of your water and waste water bill payment and will post it to your account on the next business day. At the time of payment, you will receive a confirmation number and an email confirming the receipt of payment for your records.

Please note that the Municipality's service provider, Datatel/Global Payments, charges a service fee for the use of its services to pay your water and waste water bill. The service fee to use your credit card is 2.5% and to use your debit card is 1.5%. The water and waste water payment and service fee will be reflected as two separate charges on your credit card statement, one from the Municipality of Leamington and another for the service fee from Datatel/Global Payments.

Privacy Statement:  Personal information is collected under the authority of the Municipal Act, 2001, P.S.O. c45, and will be used for the purpose of collecting water and waste water payments. Questions about the collection of this information can be directed to the Manager of Legislative Services/Clerk, Municipality of Leamington, 111 Erie Street North, Leamington, Ontario, N8H 2Z9, Telephone: 519-326-5761.

Please note: There is a fee to use this online payment option. The service fee to use your credit card is 2.5% and to use your debit card is 1.5%.

Pay your Water and Waste Water bill for a fee

Through your financial institution 

Through your financial institution using online banking, telephone banking or in person (payee is Leamington Water). Customers of CIBC will be able to pay their water and waste water bill via online banking using “Leamington Water” as a payee beginning May 15, 2021 and via telephone banking beginning May 29, 2021. 

Drop-box

Cheques can be placed in the drop-box located at the Queens Avenue entrance of the Leamington Municipal Building at 111 Erie St North. Please do not use cash.

Mail

Cheques can be made payable to the Municipality of Leamington and sent to 111 Erie Street N., Leamington ON N8H 2Z9. 

 

Water Billing Frequently Asked Questions (FAQ's)
When will I receive my first water/waste water bill from the Municipality of Leamington?
Customers will receive their first bill in early April, 2021 from the Municipality. The bill will represent water and wastewater usage for the month of March. 
What happens if I do not receive a bill in April from the Municipality of Leamington?
If you do not receive a water/waste water bill from the Municipality in April, please contact us at 519-326-5761 ext. 1215 or send us an email to waterbill@leamington.ca 
How often will I receive a water/waste water bill from the Municipality?
All water/waste water customers will receive bills on a monthly basis. Payment is due 16 days after bills are issued. There is a 1.25% penalty for overdue balances. The Municipality charges this penalty on the first day of default and initiates the collection process.
Will I still receive a bill from Essex Powerlines after the water/waste water billing transition is made to the Municipality of Leamington?

You may continue to receive a subsequent bill from Essex Powerlines if:

  1. Your water/wastewater account is in arrears and has an outstanding balance.
  2. Essex Powerlines is your current supplier for electricity.
Is there an option to receive an electronic bill for water/waste water from the Municipality of Leamington?

Yes. After receiving the first paper bill in April, 2021, customers have the option to sign up for an electronic bill. A PIN number that can be found on your paper bill will be required to enroll in electronic billing. By signing up for electronic billing, customers will receive a monthly $3 paperless bill discount. Once enrolled in electronic billing, customers will stop receiving a paper bill in the mail. Go to https://leamingtononline.ca to sign up.

A $3.00 paperless bill discount will be applied to all metered accounts until June 30, 2021.

How do I pay my water/waste water bill?
There are several different ways to pay your water/waste water bill including the convenience of pre-authorized payments. Enroll now to have your bill payment automatically withdrawn from your bank account on the due date.

Other payment options include:

  1. Through your financial institution using online banking, telephone banking or in person.
  2. Drop-box – The after-hours payment box is located at the Queens Avenue entrance of the Municipal Building at 111 Erie Street North. Cheques can be placed in this box after-hours and while the Municipal Building is closed to the public.  Please do not put cash or post-dated cheques in the drop-box.
  3. Mail – Cheques should be made payable to the Municipality of Leamington and should note the account number or include the top portion of the water/waste water bill. Mail should be sent to:
    111 Erie Street North
    Leamington, ON
    N8H 2Z9

Please do not send post-dated cheques.

Do I need to sign up for pre-authorized payments with the Municipality if I’m already signed up for pre-authorized payments with Essex Powerlines?
Yes. If you are currently enrolled for pre-authorized payment with Essex Powerlines, you must fill out the pre-authorized payment consent form with the Municipality of Leamington. Your banking information will not automatically transfer over to the Municipality of Leamington. Enroll now if you would like this service.
I’d like to sign up for pre-authorized payments with the Municipality, but I am not able to complete the online form. How can I enroll?
The online form can be printed and returned to the Leamington Municipal Building with a void cheque. The information can be placed in a sealed envelope in the drop box located at the Queens Avenue entrance of the Municipal Building at 111 Erie Street North or be mailed to:

111 Erie Street North
Leamington, ON
N8H 2Z9

If you require further assistance, please contact us at 519-326-5761 ext. 1215 or email us at waterbill@leamington.ca

Who should I be making payments to in March and April?
If you receive a bill from Essex Powerlines, payment should be made to Essex Powerlines. If you receive a bill from the Municipality of Leamington, payment should be made to the Municipality. Please be careful when paying your bills as the account numbers are similar.  
Will the rates change when billing switches from Essex Powerlines to the Municipality of Leamington? 

The water/waste water rates are approved by Council each year and are a result of an approved water/waste water rate study. Visit our fees page for details. 

Late Payment- There is a 1.25% penalty for overdue balances. The Municipality charges this penalty on the  first day of default and initiates the collection process. An additional 1.25% interest is added each month until the balance is paid.

Returned items or Non-Sufficient Funds (NSF) - An NSF charge of $25.00 will be required to be paid before any amounts are applied to the outstanding balance.

What are the water/waste water base charges for?
The base charge rates are a result of an approved rate study. These are approved by Council to cover the costs to operate and maintain municipal infrastructure for both water (maintenance of meters, hydrants, watermains and services) and waste water (waste water treatment and pump station costs). These costs include both capital, lifecycle replacement and annual operating expenses. 
What happens to my deposit that Essex Powerlines is holding?
Essex Powerlines returned all deposits to customer accounts at the end of 2020. You will see this on your Essex Powerlines bill in early 2021. If you have any questions or concerns regarding your Essex Powerlines bill please contact Essex Powerlines at 519-737-6640. 
Will equal billing (the same payment amount each month) be an option with the Municipality of Leamington? 
No, at this time, equal billing is not available.
Online Services

Online services are a convenient way for Leamington residents to view water and waste water billing information and make payments in a secure online environment anytime, anywhere from a computer or mobile device.

Login/Create your Account

Pay your Water & Waste Water Bill

Water Rates

Water rates are reviewed and approved by Leamington Council annually. 

2021 Rates

Change of Information

It is important that the Municipality has the most up-to -date contact information.  Update your mailing address or other contact information using the change of Information form.

Change of Information Form

Moving In or Out?

Moving In or Out? 

Customers are required to fill out a change of owner/resident form in order to request a final meter reading and/or set up a new account. 48 hours of notice must be given for a final read. Note that you are responsible for consumption until final readings have been completed. 

Change of Owner/Resident Form

Request for Water Shut Off/Turn On
A request can be made to have water service shut off and/or turned on. There is a fee for each service that will be added to the water account. Requests for water shut off/turn on must be done at least 48 hours in advance by completing the “Request for Shut Off/Turn On” form. 

Water Shut Off/Turn On Form

Public Education

Lawn watering; restrictions are in effect from May to September annually. By-law 426-03 outlines the specific restrictions and additional tips can be found in the Union Water brochure.

Water conservation; water supplies are not endless. Everyone can play a part, at home, at school, or in the community, to protect and to conserve our water so that it will be sustained for future generations.

How can you help?

  • Take a 5 minute shower.
  • Don't leave the water running while you brush your teeth.
  • Use energy efficient dishwashers and low flow toilets.
  • Use rain barrels to collect rain water to water outdoor flowers.
Drinking Water Quality System

The Municipality's commitment to providing safe drinking water to its customers is confirmed by our Drinking Water Quality Management System Policy and Commitment and Endorsement. The municipal distribution system is audited annually and a Certificate of Registration is issued for the conformance to the Drinking Water Quality Management System Standard and applicable Acts and Regulations.

To review the Municipality's Annual Drinking Water Reports, Financial Plan and Rate Study visit the Publications, Plan and Reports page.

Contact Information
  • For all billing questions, move in or out requests and scheduling of water reconnects and disconnects contact water billing 519-326-5761 ext. 1215 8:30 AM - 4:30 PM
    • Billing questions for the billing period up to March 1, 2021 should be directed to Essex Powerlines 519-737-6640       8:30 AM - 4:30 PM
  • Leamington Water Service Office 519-326-4454 7:30 AM - 4:00 PM
  • Emergency Service Requests 519-326-9212 (24 hours)
  • Alternative Emergency Number 519-971-5058 (24 Hours)
  • Union Water Supply System 519-326-1668

Contact(s)


© 2020 The Municipality of Leamington 111 Erie Street North, Leamington, Ontario N8H 2Z9

Phone: 519-326-5761
Fax: 519-326-2481
Email: General Information

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